I was getting ready to do journal club a couple of weeks ago
and I came across an interesting study from a couple of years ago. Boehler and
colleagues at the Southern Illinois University School of Medicine, decided to
do a study of feedback (1), which happens to be one of my favorite topics.
Feedback is an old term that actually comes from rocketry
and missiles. Radio signals came from the rocket back to the control tower on
Earth. The direction of the rocket is then controlled by sending signals back
to the rocket. Those signals are the feedback.
But it is hard! Faculty do not give students feedback often
enough. At the University of Michigan, medical students were asked about the
third year Surgery clerkship.(2) When asked (did you always get feedback?),
students were more likely to Disagree or Strongly Disagree (p<0.001). Medical
students thought that feedback was poor when compared with the opinions of
faculty and residents (p<0.002). And 50% of the medical students believed that
they were an inconvenience to the clinical service that they were a part of.
And faculty do not give good enough feedback. At the University of Missouri-Columbia, I did a study of PGY-1 residents who had been
evaluated by faculty and senior residents.(3) We looked at the end of block
written feedback comments. What we found was that 82% of all the comments were
positive. 38% of all comments fell into two categories. The first category was generic
comments such as “did a great job” or “is a pleasure to work with.” The second
category was personal attributes, such as “has a great sense of humor.” The level
or gender of the evaluator did not affect the comments (p = 0.17)
Feedback is really important in clinical skills acquisition.
It helps students to learn about their own strengths and deficiencies. It offers
insight into what he or she actually did and the consequences of actions. There
is a dissonance between the intended result and the actual result, which
hopefully becomes an impetus for change in the learner.
So Boehler’s project had two hypotheses: 1) medical students
receiving compliments would be more satisfied than those receiving feedback,
and 2) medical students receiving feedback would demonstrate improved
performance, whereas those receiving compliments would not. They took a group
of second and third year medical students at the medical school and studied
their ability to learn to tie a knot. More specifically, a two-handed square
surgical knot. This is a basic skill that all medical students need to learn.
The authors video-taped all of the students tying a knot. Then
they gave all the students knot-tying instruction by an expert academic surgeon
who was well-respected, supportive, credible, and trustworthy. They video-taped
the students tying a knot again. Then the students were randomly assigned to
two groups. One group received specific feedback about their knot tying skills
(ie: this hand needs to be in this position), the other group received generic
compliments about their technique (ie: you are doing a great job). After this,
the students were video-taped a third time as they were tying a knot.
Each of the knot-tying videos were evaluated by three
experienced surgeons who were blinded to the students. They used a validated
knot-tying scale to score the skill of the students. They also asked the
students how satisfied they were with the instruction given by the surgeon
(feedback versus compliments).
What do you think they found?
As you might have guessed, the students liked the
compliments better. They were more satisfied (p=0.005). But more importantly,
the group that received specific feedback did a better job with their knot
tying than the group that just got compliments (21.9 vs 17.0, p=0.008).
It is interesting (to me at least) that both groups got
better with practice. This is known as the time on task effect. The longer you
work at something the better you get. The group that got feedback just got
better at a faster rate, than the group that only got compliments.
There is often a tension between what a learner perceives as
their deficit and what an objective observer sees as the deficit. As a teacher,
when we do a good job of pointing out the deficits, it can help the learner to
improve at a faster rate. But importantly, the learner may not be as satisfied
with this method. It is a strong statement for limiting the use of student
satisfaction data in evaluating teacher performance. Students can be less
satisfied but have improvement in their performance on a task.
References